MyFalcon Limited – Terms of Service

1. What’s in these terms

These terms tell you the rules for using our website https://engine.myfalcon.co.uk (our “Site”) and for using the services we make available through it (the “Services”). By using our Site or Services, you agree to these terms.

2. Who we are and how to contact us

MyFalcon Limited (“MyFalcon”, “we”, “us”, “our”) is a company registered in England and Wales (No. 09968481). Our main trading address is 200 Brook Drive, Reading, RG2 6UB, United Kingdom.

To contact us, email support@myfalcon.co.uk.

Note: If you see references to https://enigne.myfalcon.co.uk they should be read as https://engine.myfalcon.co.uk.

3. By using our Site you accept these terms

• By using our Site or Services, you confirm that you accept these Terms of Service and agree to comply with them.
• If you do not agree to these terms, you must not use our Site or Services.
• We recommend that you print or save a copy of these terms for future reference.

4. Other terms that apply

These terms refer to the following additional policies, which also apply to your use of our Site and Services:

• Privacy Policy
• Acceptable Use Policy
• Cookie Policy

5. We may make changes

• To these terms: We may amend these terms from time to time. Please check them each time you use our Site to ensure you understand the terms that apply at that time.
• To our Site/Services: We may update and change our Site or Services from time to time. We will try to give reasonable notice of any major changes.

6. Site availability

We do not guarantee that our Site or any content on it will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site or Services for business and operational reasons. You are responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms and comply with them.

7. Your account and use of Services

7.1 Access

You may access our Services using your existing Google or Microsoft account. We use your email address to register your account; you must create a secure password to protect your account.

7.2 Free plan and renewal

New accounts begin on a free plan. Free and paid plans have usage limits/quotas. When you approach a limit, you may choose to upgrade or contact us for a custom package. You are not required to add payment details to use the free plan.

7.3 Upgrades

• If more than 15 days remain in your current subscription: you will be charged the difference between the amount already paid and the cost of the new subscription (plus applicable VAT).
• If 15 days or fewer remain: you pay the full amount of the new subscription (plus applicable VAT).

7.4 Cancellation by you

You may cancel at any time to avoid further charges. No refunds are provided. On cancellation, Services continue until the end of the current billing period. Subscriptions must be cancelled at least 2 days before renewal; late cancellations may auto-renew and are non-refundable.

7.5 Cancellation/termination by us

We may suspend or terminate your access if you breach these terms or our Privacy, Cookie or Acceptable Use policies, or if we reasonably suspect an impending breach.

7.6 Pricing and billing

Services are billed in advance. We charge immediately and grant access for one calendar month (unless otherwise stated). We do not issue refunds during a billing period.

7.7 Subscription quotas

Subscription limits reset on the 1st calendar day of each month. Any remaining or used credits from previous months are reset according to your plan’s limits.

8. Keep your account secure

If you are provided with or choose a user ID, password or any other security information (including via Google or Microsoft), you must treat such information as confidential and not disclose it to third parties. We may disable any credentials if, in our reasonable opinion, you have failed to comply with these terms. If you know or suspect that anyone other than you knows your credentials, notify us promptly at support@myfalcon.co.uk.

9. How you may use material on our Site

• We are the owner or licensee of all intellectual property rights in our Site and the material published on it. All rights are reserved.
• You may print one copy and download extracts of any page(s) for personal use and you may draw others’ attention within your organisation to content posted on our Site.
• You must not modify paper or digital copies, or use illustrations, photographs, video or audio separately from accompanying text.
• Our status (and that of identified contributors) as authors must always be acknowledged.
• You must not use any content for commercial purposes without obtaining a licence from us or our licensors.
• If you print, copy or download any part of our Site in breach of these terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies.

10. Do not rely on information on this Site

Content is provided for general information only and is not advice on which you should rely. Obtain professional or specialist advice before taking (or refraining from) any action based on our content. We make reasonable efforts to update information but make no representations, warranties or guarantees (express or implied) that content is accurate, complete or up to date.

11. Links to other websites

Links to third-party sites are provided for your information only and are not endorsements. We have no control over the contents of those sites or resources.

12. User-generated content

Our Site may include information and materials uploaded by other users (e.g., forums, chat). Such content has not been verified or approved by us; views expressed are those of the users. To complain about user content, contact support@myfalcon.co.uk.

13. Disclaimer

The Services (including the Site and its content) are provided on an “as is”, “as available” basis. MyFalcon disclaims all warranties, express or implied, including merchantability, title, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that any particular results will be obtained.

14. Our responsibility for loss or damage

14.1 For all users

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence and for fraud or fraudulent misrepresentation.

14.2 If you are a business user

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
• We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising from or in connection with the use of, or inability to use, our Site or Services; or reliance on any content.
• We will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

14.3 If you are a consumer

We provide our Site for domestic and private use only. You agree not to use it for commercial or business purposes, and we have no liability to you for loss of profit, business, business interruption or loss of business opportunity. If defective digital content we supply damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will repair the damage or pay compensation (subject to your following our recommendations to apply free updates and meeting minimum system requirements).

14.4 Additional limitations

• We are not liable for content transmitted by you or third parties via the internet.
• We are not liable for any defect, error, interruption, delay or attenuation caused by your equipment.
• We are not liable for deterioration, loss or destruction of information stored or transmitted through the Services, or for deficiencies/interruptions outside our control.
• In all cases, our total liability is limited to direct damages and capped at the fees you paid for the Services during the twelve (12) months preceding the claim.

15. Uploading content

Where you upload content or communicate with other users, you must comply with the content standards in these terms and in our Acceptable Use Policy. You warrant that your contributions comply with those standards and you will be liable to us for any breach. Content you upload will be considered non-confidential and non-proprietary. You retain ownership of your content but grant us and other users a limited licence to use, store, copy, distribute and make it available to third parties as necessary to operate the Services.

We may disclose your identity to any third party who claims that content posted or uploaded by you infringes their intellectual property or privacy rights. You agree to defend, indemnify and hold harmless MyFalcon and its officers, directors, employees and representatives from claims arising out of or related to such infringement/misappropriation.

We may remove any posting if, in our opinion, it does not comply with our standards. You are solely responsible for securing and backing up your content.

16. Viruses

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our Site and should use your own virus protection software. You must not misuse our Site by knowingly introducing viruses, trojans, worms or other malicious material, attempt to gain unauthorised access, or conduct denial-of-service attacks. Breaches may constitute a criminal offence under the Computer Misuse Act 1990 and will be reported to the relevant authorities.

17. Linking to our Site

• You may link to our home page in a fair and legal way that does not damage our reputation or suggest any association, approval or endorsement where none exists.
• You must not establish a link in any website not owned by you, nor frame our Site, nor create links to any part other than the home page.
• We may withdraw linking permission without notice. The linking website must comply with our Acceptable Use Policy.
• If you wish to use content in ways other than set out above, contact support@myfalcon.co.uk.

18. Which country’s laws apply

These terms (and any non-contractual disputes/claims) are governed by English law.

• Consumers: The courts of England and Wales have exclusive jurisdiction, except that residents of Northern Ireland may also bring proceedings in Northern Ireland, and residents of Scotland may also bring proceedings in Scotland.
• Businesses: The courts of England and Wales have exclusive jurisdiction.

19. Trade marks

“MyFalcon” and the MyFalcon logo are trade marks of MyFalcon Limited. You are not permitted to use them without our prior written approval. To request approval, please contact support@myfalcon.co.uk.

Contact

Questions about these Terms of Service are welcome at support@myfalcon.co.uk.